Shipping & Returns
Got a question about your order?
Shipping & Refunds
Free urban delivery NZ wide on orders over $50*
Urban Addresses
*Get free delivery to NZ urban addresses on all orders over $50.
Orders under $50: Flat rate $5.
Rural Addresses
Get free delivery on orders over $100.
Orders under $100: Flat rate of $10.
Bulky Items
Some bulky machine and equipment items will not be eligible for free shipping and so shipping will apply regardless of the total value of the purchase. *
Shipping info
Dispatch
We aim to dispatch your order on the same day if you order before 2pm. Otherwise it will be the next working day.You will receive an email confirmation with tracking details. Your order will be sent in recyclable packaging.
Orders are shipped and tracked via New Zealand Couriers and expected delivery within NZ is 1-2 working days, 2-3 working days for rural deliveries.
Free Shipping
Free shipping on coffee orders over $50 applies to New Zealand urban addresses only. Free shipping will apply to rural New Zealand addresses only when the order exceeds $100.
Bulky Items
Some bulky machine and equipment items will not be eligible for free shipping and so shipping will apply regardless of the total value of the purchase.
Refunds & Returns
We will process refunds and/or returns in the case of incorrect order delivery or goods which were damaged or faulty before they were dispatched. You will need to notify us of any issues within 7 days of receipt.
Returns in this case will be at our expense. It will remain at our discretion whether we replace the faulty/incorrect product or offer a refund.
In the unlikely case of an issue with our consumable products please keep the original packaging so that we can use the batch code to track the problem and recall if necessary.
Payment Options
Pay by credit card or NZ bank transfer. Your order will be shipped on receipt of payment.
